Due the current State of Emergency caused by COVID-19 we are seeing an increase in volume. Please be aware that contractors are very limited at this time, and we are experiencing heavy delays. If you are contacting us for the status of your claim please visit your Customer Portal for updates.

Our top priority is your health — and our contractors' — during your service experience. To reduce the spread of COVID-19 we’ve asked our contractors to notify us immediately if they’ve been exposed or infected so we can re-route their service requests. We will continue to work closely with our contractors so they can maintain a safe, high-quality service experience as the impact of the coronavirus evolves.

We’ve also shared Centers for Disease Control and Prevention best practices and recommended service visit precautions to help protect you and them.